de222 Privacy Policy
The security of your personal information at de222 is our highest priority. Through SSL encryption and strict data protection policies, we ensure the privacy of every player.
This privacy policy ("Policy") is issued on behalf of the de222 platform ("we", "our"). This Policy describes how we collect, use, store, and protect your personal information when you use de222's website, app, or services ("Services"). By using our Services, you agree to the terms of this Policy.
Data Collection — What We Collect
We collect necessary personal information during account registration and use of our Services at de222. The following types of information may be stored in our systems:
Identity Information
Information provided at the time of registration, including:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (if required for verification)
- Chosen username and password
Financial Transaction Information
Information collected for processing deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Payment reference and tracking ID
- Balance and bonus-related records
Gameplay and Activity Information
To track your activity on the platform:
- Games played and betting history
- Time and duration of each session
- Win and loss records
- Promotion and bonus usage history
Technical Information
Automatically collected for security and technical improvement purposes:
- IP address and device identifiers
- Browser type and operating system
- Cookies and local storage data
- Page visits and navigation patterns
Purpose and Basis of Data Use
de222 uses your personal information only for specific and lawful purposes. The purpose and legal basis for each use are outlined below:
1. Account Management and Service Delivery
We use your information to register your account, verify login, keep services active, and provide customer support. This is essential for fulfilling our contract with you.
2. Transaction Processing
Your financial information is used to complete deposit and withdrawal processes, maintain transaction history, and resolve financial disputes. This is part of fulfilling our contractual obligations.
3. Identity Verification and Fraud Prevention
We follow a KYC (Know Your Customer) process to verify the identity of each account holder and to detect and prevent fraudulent activity. This serves our legitimate interests.
4. Ensuring Responsible Gaming
de222 believes in responsible gaming. By analyzing your gameplay activity, we can identify unusual behavior and provide assistance at the right time.
5. Service Improvement and Personalization
We use analytics to create a more enhanced and relevant gaming experience based on your preferences and gaming behavior. This is part of our legitimate business interests.
6. Promotional Communications
With your consent, we may send you messages about bonus offers, promotions, and service updates. You may withdraw this consent at any time.
Data Sharing and Third Parties
de222 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
Service Partners
Necessary information is shared with payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technology support providers. These organizations are contractually bound to comply with our privacy standards.
Legal Obligations
We may be legally required to provide certain information in response to a valid request from a competent authority or law enforcement agency, a court order, or to fulfill legal obligations.
Fraud and Security Protection
Relevant information may be used to investigate or prevent fraudulent activity, protect the security of the platform, and safeguard the interests of our other users.
Analytics and Technology Partners
Anonymous or aggregated data may be shared with trusted technology partners to monitor and improve platform performance. This does not include personally identifiable information.
Data Protection and Security Measures
de222 follows industry-standard security technologies and processes to protect your information. Our security framework consists of the following components:
SSL/TLS Encryption
Our entire website and platform is protected by SSL/TLS encryption. This means all data transmitted between your browser and our servers is encrypted and cannot be read by third parties.
Server and Database Security
Our servers are housed in secure data centers and database access is strictly controlled. Only authorized personnel have access to specific data, and every access is logged.
Two-Factor Authentication
We offer two-factor authentication for additional account security. When enabled, a verification code is sent to your mobile at the time of login.
Security Monitoring
Our security team monitors the platform around the clock. If suspicious activity or an unauthorized access attempt is detected, immediate action is taken.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the de222 website. Cookies are small data files stored in your browser that help us improve the quality of our services.
Essential Cookies
Essential for the platform to function properly. Used to store login sessions, security tokens, and user preferences. These cannot be disabled.
Analytics Cookies
Used to understand how users interact with our platform. Help improve the service. You can disable these in your browser settings.
Promotional Cookies
Used to show relevant offers and promotions based on your interests. Active with your consent and can be disabled at any time.
You can control or delete cookies at any time by changing your browser settings. However, disabling certain cookies may cause some features of de222 to not work properly.
Data Retention and Deletion Policy
de222 retains your information only for as long as necessary. Our data retention policy is as follows:
While Your Account Is Active
All relevant information is retained for as long as your account remains active. During this time, you can view and update your information at any time.
After Account Closure
Even after an account is closed, certain information may be retained for a limited period for legal obligations, dispute resolution, or regulatory compliance. Once that period expires, the information is securely deleted or anonymized.
Financial Records
Records of financial transactions must be retained for an extended period for legal reasons. These records are stored under strict security measures and used only for authorized purposes.
Your Rights and Controls
Every user registered with de222 has the following rights over their own personal information:
Right to Access
You have the right to know and view what information we hold about you. Upon request through the support team, we will provide you with a copy.
Right to Rectification
If any information we hold about you appears to be incorrect or incomplete, you have the right to request its correction. This can be done through account settings or via support.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object
You have the right to object to the way we process your information, particularly in the case of promotional communications or analytics.
Right to Restrict Processing
In some cases, you may request that the processing of your information be temporarily restricted, particularly when the accuracy of the information is in dispute.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format and to transfer it elsewhere.
Protection of Minors' Information
de222 is intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age Verification Process
We use an age verification method during the registration process. If we suspect that a minor's information has entered our system, we will immediately close that account and delete the associated information. If you become aware of an account belonging to a minor, please contact us.
Policy Changes and Updates
de222 may update this privacy policy from time to time. If changes are made:
- The updated policy will be published on this page, with the date of the update noted at the top.
- For significant changes, we will notify you via email or a notification on the platform.
- Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy.
- If you do not agree to the new policy, you have the option to close your account.
We recommend that you visit this page regularly to stay informed about the latest policy.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data-related rights, please contact the de222 support team.
Live Chat Support
7 days a week, 24 hours a day
Available in both Bengali and English
Live chat is the fastest channel for immediate assistance.
Email Support
For privacy-related requests:
Please provide complete details of your request and your account information.